(SALT LAKE CITY, Utah, May 28, 2008) — Zonder today unveils a Customer Bill of Rights and Guarantee to give consumers confidence and
security when renting a vacation home. Zonder, which operates the first vacation
home Website to offer real-time bookings for private homes, cabins, condos and villas,
protects its customers against the risks of booking illegitimate properties through
other Websites. Some sites have a disclaimer on the home page alerting customers
that their site is not responsible for the accuracy of the information and further,
what to do if customers show up and the property “doesn’t exist.”
“It doesn’t make sense to operate a business or Website if you can’t stand behind
the service you provide so we’ve developed the Customer Bill of Rights and Zonder
Guarantee to make it clear that Zonder is serious about our commitment to customers,”
said Bob Barnes, CEO of Zonder. “Why would a consumer want to book through a site
that offers advice on what to do in the event a property doesn’t exist? At Zonder
we only list real properties and back it with a guarantee.”
Zonder has taken a variety of steps to eliminate the worries and fears that may
have kept people from
renting vacation homes in the past. Zonder focuses on professionally managed
properties, guaranteeing the property is professionally maintained and operated.
With rent by owner properties found on other sites travelers never know what they’re
going to get and then take a leap of faith that the property exists and the person
receiving their payment isn’t stealing their information. Zonder instead has listings
with clear and accurate information, photos of the actual property, the location
pinpointed on Microsoft Virtual Earth, and all property details. Zonder does the
necessary due-diligence to verify the listing information, unlike other sites which
put the burden on the renter. The Zonder Guarantee and Customer Bill of Rights are
available on www.zonder.com.
Zonder was the first
vacation rental site to break the mold of the old-fashioned, classified
listing model still in use by others, where customers must manually search through
listings, track down the owner to verify availability, rates and property details.
Zonder’s simple online booking process makes it just as easy to book a vacation
home as a hotel. Renters can search availability by date, filter based on hundreds
of amenity combinations and book instantly online or over the phone. The price shown
is the price charged where Zonder serves as a trusted intermediary, handling payments
and contracts. All transactions with Zonder are safe and secure; the company is
backed by Trust Guard, TRUSTe and is a member of the Better Business Bureau.
In addition, Zonder doesn’t abandon customers once the booking is complete. Prior
to arrival at a rental property, Zonder provides instructions on how to access the
property, and a Zonder representative is available 24/7 via live chat online or
over the phone should there be questions during the stay at a Zonder vacation rental.
About Zonder
Based in Salt Lake City, Utah, Zonder was the first
vacation home rental company to offer accurate, real-time availability and markets
the largest portfolio of
vacation homes that can be booked instantly online. Only Zonder gives consumers
and partners the necessary tools to efficiently search through tens of thousands
of vacation home rentals and narrow their results using a variety of criteria. In
addition, Zonder offers partners a powerful, flexible technology platform that makes
it simple to add vacation rentals to their product offerings. Founded by search
industry veterans, it is the technology behind Zonder that enables its powerful
search, filtering and real-time booking capabilities.
www.zonder.com
CONTACTS:
Amanda Deveaux
PJ Inc. for Zonder
(212) 629-8445
amanda@pjinc.net