Privacy policy

Effective Date March 14, 2007

Please read this Privacy Policy (this “Policy”) carefully before using www.Zonder.com (the “Website”). By accessing, browsing and using the Website, you acknowledge that you have read and understood this Policy. This Policy applies for your use of the Website only; should you follow a link on the Website to another website, you are no longer covered by this Policy.

Zonder reserves the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

PROPERTY OWNERS AND VACATION PLANNING VISITORS. In order to facilitate your use of the Website, Zonder may request that you provide information about yourself when you register including but not limited to: Name, email address, phone number, and mailing address. If you are a property owner, Zonder will also need to know specific information about your property including but not limited to: Amenities, rates, policies, and location. Zonder may use your contact information to contact you from time to time with critical customer updates and information or to send you information about new services or opportunities. You will be able to “opt out” and not receive marketing information by sending Zonder an email to info@zonder.com. But we must always be able to email you critical information about your account and our mutual business relationship of providing you with bookings. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Zonder will not share your information with third parties, except: (1) in the case of special promotions by Zonder, or one of its partners, about which you have requested to be notified; (2) where a third party performs services on behalf of Zonder and has agreed to keep such information confidential (such as processing your credit card payment or conducting an online survey and (3) the aggregate use of the information of multiple Zonder users where individual personal information is not disclosed. Zonder may share website usage information about users with a third-party tracking company for the purpose of reporting statistics. For this purpose, some of the pages you visit on the Website use tracking mechanisms such as pixel tags (also called clear gifs). Zonder may also use your information to market its services and to gain feedback on potential new services. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

COMMUNICATIONS BETWEEN OWNERS, RENTERS AND SERVICE PROVIDERS. Users of the Website may send email inquiries to property owners and service providers via clickable links on the Website. If you choose to send an email inquiry or respond through these links, your personal information, including your email address and any other information you supply, may become known to the party with whom you are communicating. Do not share information in the email inquiry that you are not prepared to allow such parties to have, including, but not limited to, credit card and bank account information. Zonder may also retain these email inquiries and responses. While the content of these email inquiries and responses is not shared with any other party, Zonder may, from time to time, use third party email servers to send and track receipt of such inquiry emails, and analyze the pattern of inquiry usage via these third party tracking systems.

PROTECTION OF YOUR INFORMATION. Zonder encrypts and stores all personal information, including credit card information, on a secured server. Providing security for the personal information you submit via our Website is a top priority for Zonder. We use Secure Socket Layer (SSL) encryption for information you may provide on our booking process or online signup process. Please be aware, however, that no transmission of information via the Internet can be entirely secure. You should, therefore, always use caution when submitting personal information online. We take commercially reasonable steps to provide security for your information once we receive it. We do not share, sell, rent, or trade personal information with third parties for their promotional purposes. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. We use a credit card processing company to bill property owners for services and collect booking charges. These companies do not retain, share, store or use personally identifiable information for any other purposes.

CHANGE OF PERSONAL INFORMATION. Should you want to change or access your personal information, you may do so on the Website. To protect your privacy and security, Zonder will verify your identity before granting access or making changes to your personal information. If your personally identifiable information changes you may correct and or update it by making the change on our account management system or by emailing us at info@zonder.com or by contacting us by telephone or postal mail at the contact information listed below:

Zonder, Inc.
552 E. Technology Ave.
Building C, Suite 2300
Orem, UT 84097

Toll-Free: 1 (866) 613-3166

COOKIES. Zonder may use cookies to store some of your personal preferences for future visits. A “cookie” is a small piece of information sent by a web server to store in a web browser so that it can later be read back from that browser. Cookies allow Zonder to recognize you more quickly; therefore, your time spent on the Website can be more personalized and productive. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

Zonder may use third-party site usage tracking companies to analyze use of the Website or to conduct surveys. In the course of serving the Website, these third parties may place or recognize a unique “cookie” on your browser. These companies may use information (not including your name, address, email address or telephone number) about your visits to the Website and other websites in order to help Zonder understand how to serve you better. We have no access to or control over these cookies.

TESTIMONIALS AND CUSTOMER FEEDBACK. Zonder sometimes receives testimonials and comments from Website users wishing to share their booking and/or travel experiences. Zonder may publish such content from time to time. By submitting such testimonials and comments, you grant Zonder permission to publish such content at its discretion. Please be aware that any personally identifiable information you submit can be read, collected or used by other users of this site and you could be sent unsolicited messages. We are not responsible for the PII information you choose to submit for testimonials.

SURVEYS OR CONTESTS. From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address), and demographic information (such as zip code). We use this information to award prizes and to continually improve the owner and renter experience at Zonder. We may use a third party service provider to conduct these surveys or contests; that company is prohibited from using our users’ personally identifiable information for any other purpose.

INTERNATIONAL USERS—APPLICABLE LAW. Zonder collects, processes, stores, discloses and disposes of personal information that you submit to us in accordance with applicable United States law. Please note that the personal information you submit to Zonder will be transferred to the United States to be processed by Zonder in order to provide the Website and its services to you or for such other purposes as set forth in this Policy. If you are not a resident of the United States, you acknowledge and agree that Zonder may collect and use your personal information, as discussed in this Policy, outside your resident jurisdiction. In addition, Zonder may store such personal information in the United States, outside your resident jurisdiction. Please be aware that United States law may offer different levels of protection for personal information than may be available in your country.

A SPECIAL NOTE ABOUT PERSONS UNDER 21. Persons under the age of 21 are not eligible to use any services on the Website.

TRUSTe DISCLOSURE. Zonder is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Website www.zonder.com. Because this Website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact Zonder at info@zonder.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns.



OTHER LIMITATIONS. While Zonder takes reasonable steps to safeguard and to prevent unauthorized access to your information, Zonder cannot be responsible for the acts of those who gain unauthorized access, and Zonder makes no warranty, express, implied, or otherwise, that Zonder will prevent unauthorized access to your private information. IN NO EVENT SHALL ZONDER BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY’S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER ZONDER WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.